Book Policies & Cancellations

Our team gets booked up to one year in advance for specific weddings dates, so most of will Pre-Book to reserve & guarantee availability for their wedding date.  Otherwise, you can test with our artist first prior to signing a contract to reserve your wedding date.

WHAT IS THE DEPOSIT PAYMENT? | HOW DO I RESERVE THE DATE ? 
The deposit for the wedding date is $100.00 (non-refundable) plus a signed contract to reserve and guarantee your wedding date with your artist.

Please note that booking a trial session does not guarantee reservation for your wedding day. Susie Chhuor Studios books services based on a first come first book basis for wedding days.  If you have a trial session scheduled and there is another client interested in retaining our services, we would provide you with a courtesy email and let you know that someone may or is in the process of reserving your wedding day.  Thereafter, we will provide other alternative options with your team.

WHEN IS THE BALANCE DUE? | WHAT FORMS OF PAYMENTS DO YOU ACCEPT?
The balance is two weeks before the wedding or earlier.  You will be contacted if you have not sent in a check for the balance. We accept both cash or check payments.  Credit Card (Visa and Master) is available upon request.  Transaction fees are the responsibility of client.

Please note that balances do not include gratuity for your artist(s) and that this can be made payable on the day of the wedding or if you include it in your remaining balance check that you send it will be disbursed to your client accordingly.

WHAT IF I NEED TO CHANGE SERVICES NEEDED FOR THE WEDDING DATE?

Because we book events in advance with our clients, our schedules are typically pre-set about 1 or 2 months in advance.  This means that we book our artists and any assistants needed for your special event.  In order to respect our artists time and our schedules, we have a strict policy that no deductions (taking out) be made to any service list if the event is within two weeks of the request.  Additions may be added onto the service list.  Request to deduct services is acceptable if more than two weeks prior to the event date.  For example, if you wedding is on 05/15 and you contact us on 05/10 to let us know that you will no longer need hair and makeup for two mom’s, you will still be responsible for the payment of these services and we highly recommend that you find someone to take their spots.

WHAT IF I NEED TO CANCEL MY SERVICES?
If you are canceling, due to unrelated personal reasons, we ask that you provide us with a written notice (via email or formally via regular mail).  Should you need to cancel your services with us you will forfeit any deposit payments made with our studio in addition to 1/2 the balance originally due on the wedding date.

WHAT HAPPENS IF SUSIE CHHUOR STUDIOS CANCELS ?

Susie Chhuor Studios has never in the past cancelled on our customer’s wedding date.  In the event that we are no longer able to accommodate your needs, we will find a replacement artist for you as well as refund you for any payments you’ve made to us.

{ SUSIE CHHUOR STUDIOS } request : HONESTY PLEASE

Please note that special occasions are only for events that are not wedding/reception related.  Though the fees are much more affordable than weddings, this is because the type of work being done is different than the amount of time, energy, and correspondences needed for weddings. { Susie Chhuor Studios } has the right to refuse clients that are dishonest with the type of event their service is needed for.

For weddings & wedding reception we contract specific Lead & Master Stylist for your wedding day to guarantee their availability & presence to be dedicated to you. Special occasions, your artist is not guaranteed and is based on availability of artist for a specific days.